Table of contents

1. Definitions
2. Scope of services
3. Eligibility and territory
4. Account registration and access
5. User conduct and acceptable use
6. Platform role and marketplace structure
7. Product listings and content standards
8. Orders, pricing, taxes, and invoicing
9. Payments, settlements, and chargebacks
10. Shipping, delivery, and risk of loss
11. Returns, refunds, exchanges, and warranties
12. Ratings, reviews, and feedback
13. Intellectual property and license to content
14. Copyright complaints and takedown
15. Privacy, personal data, and cookies
16. Security, authentication, and misuse
17. Third‑party services and links
18. Prohibited and restricted items
19. Legal compliance, sanctions, and export
20. Disclaimers and limitation of liability
21. Indemnification
22. Force majeure
23. Suspension, termination, and survival
24. Dispute resolution, governing law, and jurisdiction
25. Changes to the Terms
26. Contact and notices
27. Miscellaneous

Definitions

• Platform: The KhareedDari.com website, apps, tools, and related services.
• User: Any person or entity accessing or using the Platform.
• Customer: A user purchasing products or services listed on the Platform.
• Seller: A brand, manufacturer, supplier, or retail business owner operating a shop and listing items.
• Content: Text, images, videos, data, listings, reviews, and other material uploaded or displayed.
• Order: A customer’s request to purchase products through the Platform.

Scope of services

• Customer shopping: Browse, purchase, and review products listed by sellers.
• Seller shops: Create and manage a Free Online Shop to list, promote, and sell products.
• Facilitation only: We provide marketplace infrastructure and technology; we do not own or manufacture third‑party products.

Eligibility and territory

• Age and capacity: Users must be of legal age and have capacity to contract under applicable laws.
• Business status: Sellers must be duly authorized and compliant with local regulations.
• Territorial use: Access may be limited or unavailable in certain jurisdictions due to legal or technical constraints.

Account registration and access

• Accuracy: Provide true, complete, and current information; update promptly upon changes.
• Security: Keep credentials confidential; you are responsible for all activity under your account.
• Non‑transferability: Accounts may not be sold, assigned, or shared without our written consent.
• Verification: We may require identity, business, tax, or compliance verification.

User conduct and acceptable use

• Lawful use: Do not engage in fraud, deception, or unlawful activities.
• No interference: Do not disrupt, attack, probe, or overload the Platform or other users.
• No harm: Do not post harmful, defamatory, obscene, discriminatory, or infringing content.
• Fair dealing: Communicate respectfully; do not harass or abuse customers, sellers, or staff.

Platform role and marketplace structure

• Independent sellers: Sellers list and sell directly to customers; contracts of sale are between seller and customer.
• No endorsement: We do not endorse specific sellers or products and make no guarantees as to quality or suitability.
• Mediation discretion: We may facilitate communications or mediate disputes but are not obligated to resolve them.

Product listings and content standards

• Accuracy: Listings must be accurate, complete, and not misleading (specs, pricing, availability, warranties).
• Original media: Use lawful, rights‑cleared images and descriptions; no unauthorized third‑party IP.
• Updates: Maintain current stock and pricing; promptly correct errors.
• Content rights: You grant us a non‑exclusive, worldwide, royalty‑free license to host, display, and promote listing content.
• Removal: We may remove content that violates these Terms or applicable law.

Orders, pricing, taxes, and invoicing

• Offer and acceptance: Orders constitute offers; acceptance occurs per seller confirmation and Platform flow.
• Pricing errors: Sellers may cancel or correct orders with obvious pricing mistakes; refunds will be issued where applicable.
• Taxes and duties: Sellers are responsible for applicable taxes (e.g., VAT/GST) and must issue compliant invoices.
• Promotions: Discounts and coupons must be clearly stated with eligibility, validity, and limitations.

Payments, settlements, and chargebacks

• Methods: Payment options may include online gateways, bank transfers, wallets, or cash on delivery (where offered).
• Security: Payment processing may be handled by third‑party providers; their terms may apply.
• Chargebacks: In case of chargebacks or disputes, we may temporarily hold funds pending investigation.
• Settlement: Seller payouts are subject to reconciliation, compliance checks, and platform fees (if any are introduced with notice).

Shipping, delivery, and risk of loss

• Responsibility: Sellers are responsible for packaging, dispatch, and delivery within stated timelines.
• Risk transfer: Risk of loss transfers per applicable law and shipping method upon delivery or handover to the carrier.
• Tracking: Provide tracking details where available; notify customers of delays or exceptions.

Returns, refunds, exchanges, and warranties

• Policy disclosure: Sellers must publish clear return/refund terms and honor them.
• Process: Returns/refunds are handled per seller policy and applicable consumer laws.
• Condition: Returned items generally must be in original condition unless defective or not as described.
• Warranties: Manufacturer or seller warranties, if any, must be clearly disclosed.
• Mediation: We may assist but are not liable for enforcing seller obligations.

Ratings, reviews, and feedback

• Authenticity: Reviews must reflect genuine experiences; no incentivized or fake reviews.
• Moderation: We may moderate or remove reviews that violate these Terms or law.
• License: You grant us rights to display and use feedback to improve services.

Intellectual property and license to content

• Platform IP: The Platform’s software, trademarks, and branding are owned by or licensed to us.
• Seller IP: Sellers retain ownership of product content; you grant us a license to display and promote it.
• No infringement: Do not upload content that violates third‑party IP rights.

Copyright complaints and takedown

• Notices: Submit detailed infringement notices with proof of rights and specific URLs.
• Counter‑notices: Alleged infringers may submit counter‑notices; we will assess and act accordingly.
• Repeat violations: We may suspend or terminate accounts for repeated infringement.

Privacy, personal data, and cookies

• Policy: Personal data is processed according to our Privacy Policy, which forms part of these Terms.
• Cookies: We may use cookies and similar technologies for functionality, analytics, and personalization.
• Seller duties: Sellers must handle customer data lawfully and securely, using it only for order fulfillment and support.

Security, authentication, and misuse

• Protection: Do not attempt to bypass security controls or access data without authorization.
• Reporting: Report suspected vulnerabilities or breaches promptly.
• Remedies: We may suspend access to protect the Platform and users in case of suspected misuse.

Third‑party services and links

• Integrations: Payment gateways, logistics providers, or analytics tools may have separate terms.
• No control: We are not responsible for third‑party websites or services, their content, or practices.

Prohibited and restricted items

• Illegal goods: Any item prohibited under applicable law.
• Counterfeit items: Imitations or unauthorized replicas infringing IP.
• Hazardous materials: Unsafe chemicals, explosives, or recalled products.
• Regulated goods: Prescription drugs, medical devices, weapons, or items requiring licenses without proper authorization.
• Adult content: Pornography or explicit materials violating local law.
• Hate or violence: Items promoting hate, extremism, or incitement.

Legal compliance, sanctions, and export

• Sanctions: Do not use the Platform for transactions involving sanctioned countries or parties.
• Export controls: Comply with export/import regulations and licensing requirements.
• Consumer law: Adhere to applicable consumer protection and e‑commerce regulations.

Disclaimers and limitation of liability

• As‑is service: The Platform is provided “as is” and “as available” without warranties.
• No guarantees: We do not warrant uninterrupted access, error‑free operation, or specific outcomes.
• Limit: To the maximum extent permitted by law, our total liability to you is limited to direct damages up to the amounts paid to us (if any) for the 3 months preceding the claim.
• No indirect damages: We are not liable for lost profits, loss of data, business interruption, or consequential damages.

Indemnification

• Your obligations: You agree to defend, indemnify, and hold us harmless from claims arising out of your use of the Platform, your content, products, or violations of law or these Terms.

Force majeure

• Events: We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, war, labor disputes, outages, regulatory actions).

Suspension, termination, and survival

• Our rights: We may suspend or terminate accounts for violations, fraud, or risk to the Platform.
• User closure: You may close your account after settling obligations and pending orders.
• Survival: Sections relating to IP, payments, returns, privacy, liability, indemnity, and dispute resolution survive termination.

Dispute resolution, governing law, and jurisdiction

• Good‑faith resolution: Parties should attempt good‑faith resolution via Platform channels before escalation.
• Law: These Terms are governed by the laws of Pakistan.
• Jurisdiction: Courts in Karachi, Pakistan, have exclusive jurisdiction for disputes.

Changes to the Terms

• Updates: We may amend these Terms at any time. Material changes will be indicated on this page.
• Acceptance: Continued use after changes constitutes acceptance of the revised Terms.

Contact and notices

• Support: Use Platform support channels for order and account issues.
• Formal notices: Legal notices must be sent to the contact details published on the Website.

Miscellaneous

• No waiver: Failure to enforce any provision is not a waiver of rights.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Assignment: You may not assign rights or obligations without our consent; we may assign to affiliates or successors.
• Entire agreement: These Terms, together with referenced policies, constitute the entire agreement regarding the Platform.
• Headings: Headings are for convenience and do not affect interpretation.